Installation Policy

Installation Policy

Welcome to the ‘Artificial grass for less’ installation terms and conditions. If you have any questions or require any additional information on our terms and conditions, please contact us.

By accepting the quotation, paying the deposits required and the contract starting, the client is deemed to accept all of the terms and conditions listed below.

Scope of Work

The Contractor shall carry out and complete the landscape work described in the quotation document in a good and workmanlike manner. They shall have no obligation to execute any further work unless agreed in writing between the parties of the contract. If there is any discrepancy between any specification and any drawing then the description contained in the specification shall prevail over the drawing.

The client is responsible for obtaining any necessary planning permission for the works and for the fulfilling of statutory requirements.

Quotation

The quotation is valid for a period of thirty days from the date shown in the quotation and thereafter lapses automatically.

The Contractor reserves the right to increase the contract should the date for completion of the contract become impossible to attain for reasons wholly or partly beyond their control.

The quotation is based on conditions known at the time of viewing. The client will pay any extra works, or costs due to unknown difficulties or changes, which are not within the estimate.

Acceptance of the quotation involves acceptance of these terms and conditions and will lead to a binding contract between the parties. It should be noted that any attempted or any actual cancellation thereof by the Client may involve the Client in a claim for recovery by the Contractor of any loss or expense incurred as a result, including a claim for loss of profit.

Variations

Variations to the works as specified in the quotation will only be undertaken when agreed between the Contractor and the Client and upon instructions given in writing by the Client to the Contractor. Oral instructions will not be accepted. It should be noted that site personnel have no authority to alter the contract in any way. The price of any additional work will be based upon costs prevailing at the date of the instruction.

Payment

The client accepts that they will pay to the contractor the contract sum together with any Value Added Tax properly chargeable upon the contract sum.

All accounts are net and do not provide for any discounts or retentions unless otherwise agreed.

Payment of 20% is required upon booking and remaining balance on completion

The Client will pay for any extra works, or costs due to unknown difficulties or changes, which are not within the estimate.

In the event that a change in materials from that already delivered on-site is required as a result from a subsequent client change of mind, the client with be solely responsible for payment of all additional costs.

All materials remain the property of Artificial Grass for Less until the account has been settled in full.

The Site

The client warrants that the site is free from springs, flooding, rock, tree stumps not specified to be removed, mine workings, covered wells or other cavities, running sand, service pipes and cables, sewage or land drains, foundations or other hazards or obstructions which are not discoverable upon visual inspection of the surface of the site or made known in writing to the Contractor prior to the submission date of the quotation. The Contractor shall be entitled to make a reasonable charge for all additional work necessary resulting from the discovery of such hazards.

Timely possession of the site and proper and adequate access to it must be made available by the Client to the Contractor to enable the work to be carried out in a regular and economic manner.

The Client will provide access to water, electricity and toilet facilities wherever possible for use by the Contractor in carrying out the work agreed. The provisions of these services and facilities shall be at the sole cost of the client.

The client shall be responsible for ensuring the safety of their children, family members, pets, animals and visitors at all times whilst work is being carried out on their premises.

The Contractor shall be free from any liabilities, structural or accidental, when using machinery, except for accidents caused by improper use.

Delay or Disruption

The Contractor undertakes to use all reasonable endeavours to complete the work within a reasonable time or by a specified date if agreed. Under no circumstance shall the Contractor incur any liability for any untimely performance or delays arising from force majeure, adverse weather conditions or events beyond his reasonable control. We will not entertain any compensation claims.

Materials on Site

Materials delivered to site become the responsibility of the Client and the Contractor accepts no loss, damage or expense after delivery of the materials to site for any reason.

All materials brought to site which prove to be in excess to the Contractor’s requirements shall remain the property of and shall be removable by the Contractor who shall have the right to enter the site for that purpose.

The contractor shall not be liable for any loss or theft of materials from site. Any additional materials required following damage, loss or theft shall be at the Client’s expense.

Maintenance

The responsibility for the proper maintenance of the site passes to the Client upon completion of the Works unless otherwise agreed in writing.

Although, artificial grass is very low maintenance the following guidelines below should be follow to ensure longevity:

– Grass should be brushed regularly to keep free of debris and leaves.

-Any stray weeds should be removed immediately to prevent seed dispersal.

-Any foul on the lawn should be removed immediately

Warranties

All of our artificial grass comes with a 10-year guarantee (5 years on specified product) which is subject to fair wear and tear and the customer adhering to maintenance guidelines above.

The following exclusions apply:

– if an area is under heavy use (such around a football goal, track to shed etc.) the grass may flatten over a period of time. This is not covered under warrantee but can be resolved by brushing to make the pile stand up again using a stiff brush.

– Damage caused by Animals

– Heat damage caused from barbeques, cigarettes, firepits etc.

-Damage caused by reflections from Mirrors/Glass onto the product.

– The use of improper footwear (such as football boots), sports equipment, machinery, chemicals pesticides or garden furniture.

– Damage, subsidence or upheaval to artificial grass, groundworks or weed membrane due to root growth from any sort of trees, shrubs or other plants is the responsibility of the customer.

Any Accidental or deliberate damage not caused by Artificial Grass for Less is not covered under warranty, we will work with you to fit any issues however this will be chargeable.

The Contractor accepts no liability for any negligent act or omission or any default under this contract, save for injury or death caused by the negligence of the Contractor.

The final decision to replace any grass rests with our supplier.

Quality of Installation

Artificial grass is supplied on a roll and can be stored for some time before installing. Due to this, it is not always possible to get a perfect looking lawn straight away. The product is not deemed to be faulty if creases are present or the pile is flat initially. These will come out over a period of time once installed as the product acclimatises.

Artificial grass is manufactured in batches which means very slight variations of the same product can occur between different batches. ‘Artificial grass for less’ will not accept liability for minor variations in product. We will always ensure that when multiple rolls are being installed, they are from the same batch.

‘Artificial Grass for Less’ will always strive to make all joins invisible. However, on rare occasions, due to the molecular structure of the product joins can be visible. This is unfortunately inevitable on occasions especially during the period straight after completion. Often, visible joins can become invisible once the artificial grass has had time to bed in and the fibres knit together.